Can you really improve customer satisfaction without spending money? Try putting a customer service blog on your website. Opening up a line of open communication with your customers is invaluable. It can win new customers, keep existing ones happy, provide … Continue reading
For those who aren’t aware Zappos are one of the leading sellers of trainers and fashion accessories in the US. Customer service is a big deal to them and they’ve made it central to their business plan. Take from this … Continue reading
Thinking like a customer and putting yourself in their shoes will enable you to step up the level of customer service that you are offering. In this free customer service training I’ll teach you how to empathise and provide a better level of service. Continue reading
In order to increase the value, volume and frequency of client spend customer service trainers need to work with marketers on the scripts and processes that will drive sales. Continue reading