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Category Archives: Customer Service Tips
How Customer Service Teams Should Respond to Google’s New Changes
AbuseRank. BadRank. Call it what you will but Google is now threatening to add penalties to firms with a poor online reputation. Customer experience and service teams need to consider how this will affect them. The story has been done … Continue reading
Free Customer Service Training Ideas
There are many training organisations who’ll happily take your cash for customer service training. Let me share with you my ideas for how to hold your own customer service training session. Tip 1: Keep it short People are busy so … Continue reading
Customer Service Tip: Golden Question Time
When negotiating with a dissatisfied customer who is a little frustrated that they can’t get their own way, listen and understand their concern. After explaining what you can do to help, ask the customer the following key question: “What would … Continue reading
Customer Service 101: Over the top vs Over quickly
For years now the customer service and experience industries have been trying desperately to delight customers. To make them feel special. Whilst knowing their birthday and favourite colour can make the experience more personal (or creepy), most customers just want … Continue reading
