Category Archives: Customer Service Training

Customer Service Quotation – Walt Disney

Posted on 15 December 2010 by Elizabeth Sealey

“Do what you do so well that they will want to see it again and bring their friends.” Walt Disney Let’s put this under the microscope. It’s a fairly general quotation but promises an outcome based on your company’s behavior. … Continue reading →

Posted in Customer Service Training | Leave a comment

Don’t call me mate – A practical guide on how to address the customer

Posted on 27 October 2010 by Elizabeth Sealey

My husband hates being called mate and his complaining has risen to a new fever pitch as the frequency with which he is addressed as “mate” increases. While this may seem pedantic and old fashioned to some, addressing the customer … Continue reading →

Posted in Customer Service Training, Improve Customer Service | Tagged , , | Leave a comment

Using Twitter Automation to Simplify Tweeting

Posted on 20 October 2010 by David Sealey

So I admit to being a late-adopter of Twitter. Colleagues and clients raved about it but I struggled with justifying the time they seemed to spend on it. Twitter automation software has now enabled me to send timely updates to … Continue reading →

Posted in Customer Service Training | Leave a comment

Good Customer Service Infographic

Posted on 12 October 2010 by Elizabeth Sealey

The rather clever team at KISSMetrics have put together a fantastic infographic on customer service. One of my favourite parts on the graphic are the quotes which include: “A man without a smiling face must not open a shop.” Chinese … Continue reading →

Posted in Customer Service Training | Leave a comment