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Category Archives: Customer Service Training
National Customer Service Week: Get involved!
It’s that time of the year when the Institute of Customer Service begin publicising its National Customer Service Week. Even if your organisation isn’t registered with the ICS, you should still get involved. Make this week about improving customer service. … Continue reading
Free Customer Service Training Ideas
There are many training organisations who’ll happily take your cash for customer service training. Let me share with you my ideas for how to hold your own customer service training session. Tip 1: Keep it short People are busy so … Continue reading
Customer Service Training: How to Provide Award Winning Customer Service
With the National Customer Service Awards 2010 almost upon us I thought I’d share my advice on how to provide award winning customer service. Act like your boss is listening in If you knew that your boss was on the … Continue reading
Posted in Customer Service Training
Tagged awards, Customer Service Blog, improve customer service, Loyalty, Training
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Using a Customer Service Blog to Improve Customer Experience.
Can you really improve customer satisfaction without spending money? Try putting a customer service blog on your website. Opening up a line of open communication with your customers is invaluable. It can win new customers, keep existing ones happy, provide … Continue reading
