Category Archives: Improve Customer Service

Use YouTube to create an amazing customer experience

Posted on 3 November 2010 by Elizabeth Sealey

YouTube gets 2 billion visits every day! 2 billion!! It’s the world’s second largest search engine following Google and quite often its videos are featured in Google’s results. This is where YouTube can really help you deliver an amazing customer … Continue reading →

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Don’t call me mate – A practical guide on how to address the customer

Posted on 27 October 2010 by Elizabeth Sealey

My husband hates being called mate and his complaining has risen to a new fever pitch as the frequency with which he is addressed as “mate” increases. While this may seem pedantic and old fashioned to some, addressing the customer … Continue reading →

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Free Customer Service Training Ideas

Posted on 28 September 2010 by Elizabeth Sealey

There are many training organisations who’ll happily take your cash for customer service training. Let me share with you my ideas for how to hold your own customer service training session. Tip 1: Keep it short People are busy so … Continue reading →

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Customer Service Tip: Golden Question Time

Posted on 15 September 2010 by Elizabeth Sealey

When negotiating with a dissatisfied customer who is a little frustrated that they can’t get their own way, listen and understand their concern. After explaining what you can do to help, ask the customer the following key question: “What would … Continue reading →

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