Category Archives: Improve Customer Service

Customer Service 101: Over the top vs Over quickly

Posted on 7 September 2010 by Elizabeth Sealey

For years now the customer service and experience industries have been trying desperately to delight customers. To make them feel special. Whilst knowing their birthday and favourite colour can make the experience more personal (or creepy), most customers just want … Continue reading →

Posted in Customer Service Tips, Improve Customer Service | 2 Comments

Using a Customer Service Blog to Improve Customer Experience.

Posted on 24 August 2010 by Elizabeth Sealey

Can you really improve customer satisfaction without spending money? Try putting a customer service blog on your website. Opening up a line of open communication with your customers is invaluable. It can win new customers, keep existing ones happy, provide … Continue reading →

Posted in Customer Experience, Customer Service Tips, Customer Service Training, Improve Customer Service | Tagged , , , , , | 1 Comment