YouTube gets 2 billion visits every day! 2 billion!! It’s the world’s second largest search engine following Google and quite often its videos are featured in Google’s results. This is where YouTube can really help you deliver an amazing customer … Continue reading
My husband hates being called mate and his complaining has risen to a new fever pitch as the frequency with which he is addressed as “mate” increases. While this may seem pedantic and old fashioned to some, addressing the customer … Continue reading
So I admit to being a late-adopter of Twitter. Colleagues and clients raved about it but I struggled with justifying the time they seemed to spend on it. Twitter automation software has now enabled me to send timely updates to … Continue reading
The rather clever team at KISSMetrics have put together a fantastic infographic on customer service. One of my favourite parts on the graphic are the quotes which include: “A man without a smiling face must not open a shop.” Chinese … Continue reading
