It’s that time of the year when the Institute of Customer Service begin publicising its National Customer Service Week. Even if your organisation isn’t registered with the ICS, you should still get involved. Make this week about improving customer service. … Continue reading
There are many training organisations who’ll happily take your cash for customer service training. Let me share with you my ideas for how to hold your own customer service training session. Tip 1: Keep it short People are busy so … Continue reading
With the National Customer Service Awards 2010 almost upon us I thought I’d share my advice on how to provide award winning customer service. Act like your boss is listening in If you knew that your boss was on the … Continue reading
When negotiating with a dissatisfied customer who is a little frustrated that they can’t get their own way, listen and understand their concern. After explaining what you can do to help, ask the customer the following key question: “What would … Continue reading
