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Tag Archives: Customer Service Blog
Customer Service Training: How to Provide Award Winning Customer Service
With the National Customer Service Awards 2010 almost upon us I thought I’d share my advice on how to provide award winning customer service. Act like your boss is listening in If you knew that your boss was on the … Continue reading
Posted in Customer Service Training
Tagged awards, Customer Service Blog, improve customer service, Loyalty, Training
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Customer Service Tip: Golden Question Time
When negotiating with a dissatisfied customer who is a little frustrated that they can’t get their own way, listen and understand their concern. After explaining what you can do to help, ask the customer the following key question: “What would … Continue reading
Using a Customer Service Blog to Improve Customer Experience.
Can you really improve customer satisfaction without spending money? Try putting a customer service blog on your website. Opening up a line of open communication with your customers is invaluable. It can win new customers, keep existing ones happy, provide … Continue reading
