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Tag Archives: customer service tips
Customer Service Tip: Golden Question Time
When negotiating with a dissatisfied customer who is a little frustrated that they can’t get their own way, listen and understand their concern. After explaining what you can do to help, ask the customer the following key question: “What would … Continue reading
Using a Customer Service Blog to Improve Customer Experience.
Can you really improve customer satisfaction without spending money? Try putting a customer service blog on your website. Opening up a line of open communication with your customers is invaluable. It can win new customers, keep existing ones happy, provide … Continue reading
