Tag Archives: Customer Service

Use YouTube to create an amazing customer experience

Posted on 3 November 2010 by Elizabeth Sealey

YouTube gets 2 billion visits every day! 2 billion!! It’s the world’s second largest search engine following Google and quite often its videos are featured in Google’s results. This is where YouTube can really help you deliver an amazing customer … Continue reading →

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Don’t call me mate – A practical guide on how to address the customer

Posted on 27 October 2010 by Elizabeth Sealey

My husband hates being called mate and his complaining has risen to a new fever pitch as the frequency with which he is addressed as “mate” increases. While this may seem pedantic and old fashioned to some, addressing the customer … Continue reading →

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Free Customer Service Tips: Seven Exceptional Customer Service Tips from Zappos

Posted on 17 August 2010 by Elizabeth Sealey

For those who aren’t aware Zappos are one of the leading sellers of trainers and fashion accessories in the US. Customer service is a big deal to them and they’ve made it central to their business plan. Take from this … Continue reading →

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Free Training: How to be amazing at customer service

Posted on 12 August 2010 by Elizabeth Sealey

Thinking like a customer and putting yourself in their shoes will enable you to step up the level of customer service that you are offering. In this free customer service training I’ll teach you how to empathise and provide a better level of service. Continue reading →

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