Tag Archives: process

Free Customer Service Training Ideas

Posted on 28 September 2010 by Elizabeth Sealey

There are many training organisations who’ll happily take your cash for customer service training. Let me share with you my ideas for how to hold your own customer service training session. Tip 1: Keep it short People are busy so … Continue reading →

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Improving client engagement through customer service processes

Posted on 4 August 2010 by Elizabeth Sealey

In order to increase the value, volume and frequency of client spend customer service trainers need to work with marketers on the scripts and processes that will drive sales. Continue reading →

Posted in Customer Service Training | Tagged , , , , | 1 Comment