Tag Archives: Tips

Customer Service Tip: Golden Question Time

Posted on 15 September 2010 by Elizabeth Sealey

When negotiating with a dissatisfied customer who is a little frustrated that they can’t get their own way, listen and understand their concern. After explaining what you can do to help, ask the customer the following key question: “What would … Continue reading →

Posted in Customer Service Tips, Improve Customer Service | Tagged , , , | 1 Comment

Free Customer Service Tips: Seven Exceptional Customer Service Tips from Zappos

Posted on 17 August 2010 by Elizabeth Sealey

For those who aren’t aware Zappos are one of the leading sellers of trainers and fashion accessories in the US. Customer service is a big deal to them and they’ve made it central to their business plan. Take from this … Continue reading →

Posted in Customer Service Tips | Tagged , , , | 5 Comments